Client Service Agreement and Terms & Conditions

You accept this Agreement when you do any of the following: check the acceptance box at online checkout, sign this Agreement or one of our estimate forms (on paper or electronically), confirm a booking by phone, text, or email, or allow our team to begin service. Electronic acceptance and electronic signatures have the same effect as a handwritten signature.

Estimates signed in person. When an estimate form is signed by our representative at your property, it becomes binding on us once reviewed by company management. Approval is assumed unless we tell you otherwise within 24 hours of management receiving it.

Your 3-day right to cancel (in-home sales only). If you sign an agreement with us in person at your home, federal law gives you the right to cancel it within three business days. We will give you the written cancellation notice when you sign, and we will honor it. This right does not apply to bookings made entirely online, by phone, or by text. Those bookings follow Section 9.

We provide residential cleaning, recurring cleaning, move-in and move-out cleaning, apartment and condo cleaning, Airbnb and short-term rental turnovers, post-construction cleaning, pre-listing cleaning, and commercial cleaning. Commercial and specialty projects may be covered by a separate written proposal, which controls if it conflicts with this Agreement.

Your service includes the cleaning level and any add-ons you booked. What each level includes is described in our cleaning checklist at sparklesnshinecleaning.com. Anything outside that scope requires your approval and may cost extra.

Services we do not provide: handling bodily fluids, biohazards, or crime scene cleanup; mold remediation; pest infestations; hoarding cleanouts; moving or lifting heavy furniture or appliances; work on roofs or at heights; and any task our team considers unsafe. We may use a step ladder of up to two steps for light fixtures, fans, and high dusting when the Ladder Use add-on applies.

Move-out and pre-listing cleans follow our checklist. Landlords, property managers, and buyers use their own standards, so we cannot guarantee the return of a security deposit or the result of any inspection.

Post-construction cleans: fine construction dust can continue to settle for several days after cleaning. A follow-up dusting visit can be booked separately.

Online estimates are calculated from the information you provide, such as square footage, cleaning level, and add-ons. Your price covers the scope you booked. A minimum charge of $130 applies to each visit.

If your home differs from what was described. We check the size and condition when we arrive. If the size is more than 10% different from what you told us, or the condition is much worse, we will tell you before we start. If your home is bigger or in worse condition, you may approve an adjusted price, reduce the scope to match what you paid, or cancel. If your home is smaller, we adjust the price to the real size and refund the difference. The $130 minimum charge still applies. If you cancel because the information you gave us was materially inaccurate, a $50 trip fee applies and we refund the rest of any prepaid amount.

Extra time and added work are billed at $75 per cleaner per hour, and only after you approve them. Our team will always ask first. Items that have their own listed price, such as water stain and heavy buildup removal, are billed at that listed price instead of the hourly rate, also only after you approve them. If a recurring visit is skipped, the next visit may need extra time because of added buildup, and that time is also billed only with your approval.

Price changes. Our prices may change. For recurring plans, we will give you at least 14 days' notice before a new price applies to your plan.

Credit card processing surcharge. To cover the cost of processing a credit or charge card transaction, and pursuant to section 5-2-212, Colorado Revised Statutes, a seller or lessor may impose a processing surcharge in an amount not to exceed 2% of the total payment made for goods or services purchased or leased by use of a credit or charge card. A seller or lessor shall not impose a processing surcharge on payments made by use of cash, a check, or a debit card or redemption of a gift card. When a surcharge applies, it is shown as a separate line before you pay.

Your own payment fees. Fees charged to you by your own bank, card issuer, or payment app, such as foreign transaction fees, overdraft fees, or instant transfer fees, are your responsibility. You chose that payment method, and those fees are not charged by us.

Payment disputes and chargebacks. If you have a concern about a charge, please contact us first so we can make it right. Disputing a charge with your bank or card issuer for services that were completed as booked, or accepted under Section 12, is a breach of this Agreement. In that case we may share your signed completion form, booking records, photos, videos, and communications with your card issuer. You remain responsible for the amount owed, plus the dispute or chargeback fee our payment processor charges us and any collection costs.

When you pay online, your card is saved securely with Stripe. By accepting this Agreement, you authorize Sparkles-N-Shine Cleaning LLC to charge that card for:

We send a receipt for every charge. You may ask us to remove your saved card at any time, unless an approved charge is still pending.

New customers receive 10% off their first clean, one time only, and one per household. We verify new customer status using phone number, email address, and service address with last name. If we find that you have booked with us before, the discount does not apply. If it was already applied, we will charge the discount amount to your card on file and send you a receipt. The discount cannot be combined with other offers unless we say so in writing and does not apply to gift card purchases.

Our team's schedule is reserved for you, and a late cancellation usually means that time cannot be filled. Please give us as much notice as you can. Notice counts when we receive your call, text, or email, including outside business hours. Hours are counted back from the start of your arrival window.

Any fee is deducted from your prepaid amount or charged to your card on file, and the rest of any prepaid amount is refunded or applied to your new date. We both agree these fees are liquidated damages and not a penalty: the time, travel, and lost booking a late cancellation costs us is hard to measure when you book, and these amounts are a reasonable estimate of that loss. Refunds go back to your original payment method, and most banks post them within 5 to 10 business days. We may cancel or reschedule because of severe weather, illness, or emergencies. When that happens, you choose a new date or a full refund, and we have no other liability. Repeated late cancellations or lockouts may lead us to decline future bookings.

We use professional-grade cleaning products that are safe for most households. Eco-friendly products are available on request for $15 per visit. Please tell us about any allergies or sensitivities before your visit so we can adjust. We are not responsible for reactions to allergies or sensitivities that were not disclosed. If you ask us to use your own products or equipment, we use them at your risk and are not responsible for their cost, performance, or replacement.

A re-clean of the affected areas is the remedy under this guarantee. It does not cover areas outside the scope you booked, areas you asked us to skip, or conditions noted at the visit. Refunds for completed services are not offered except where required by law.

We take great care in your home, and Sparkles-N-Shine Cleaning LLC carries general liability insurance and workers' compensation coverage.

Limit of liability. Except for property damage handled as described above, and except for claims that the law does not allow us to limit, such as gross negligence or willful misconduct, our total liability for any claim arising from a service is limited to the amount you paid for that service. We are not liable for indirect or consequential losses, such as lost income or lost use of property.

Our team members are background-checked, and we take every concern seriously. If something seems to be missing, please tell us within 24 hours and search your home first, since most items turn up after being moved during cleaning. For any theft allegation, we will cooperate fully with law enforcement, and a police report is required before we or our insurer consider a claim. We do not reimburse losses that cannot be verified. Accusations made in bad faith may lead us to end service, and we reserve all of our legal rights.

Our team's safety comes first. We may decline, pause, or end a visit if conditions are unsafe or unsanitary, including bodily fluids, biohazards, mold, pests, illegal drug use, or weapons left out in the open.

While our team is at your property, you and everyone in the home must not engage in sexual harassment or any unwelcome conduct toward our team members. This includes:

If any of this happens:

Nothing in this Agreement limits a team member's own right to report a crime or to take legal action personally.

We own our photos and videos. We may take photos and videos before, during, and after every service using our own devices. All photos and videos we take belong to Sparkles-N-Shine Cleaning LLC.

Your permission. By accepting this Agreement, you give Sparkles-N-Shine Cleaning LLC permanent, irrevocable, royalty-free permission to take photos and videos of your property, the areas we clean, and our work, and to use, edit, publish, and share them for any business purpose. That includes our website, social media, advertising, printed and direct mail marketing, quality control, training, and evidence in any dispute. No payment, notice, or further approval is required. This permission continues after service ends, and we are not required to remove content once it has been published.

How we protect your privacy. Your personal information stays private. Before we publish any photo or video, we remove, blur, or crop anything that identifies you or your household, including:

Our videos do not record private conversations that our team is not part of.

Call recording. We may record phone and video calls with you for quality, training, and our records. Colorado law allows a call to be recorded with the consent of one party to the call, and by calling us or accepting our calls you also consent to recording.

Service messages. By contacting us or booking with us, you agree that we may call, text, and email you about your estimates, appointments, payments, and service. Message and data rates may apply.

Marketing. By contacting us or doing business with us, you also agree that we may send you emails and contact you by phone or text about our services, offers, and promotions. You do not need to sign up. You can stop marketing messages at any time by using the unsubscribe link in any email, replying STOP to any text, or simply telling us. We honor every request within 10 business days. Stopping marketing messages does not stop service messages about a booking.

Automated marketing texts. Text messages sent in bulk or by an automated system for marketing are sent only if you separately agree to receive them, for example by checking a box when you book or on the form at the end of this Agreement. Agreeing is never required to buy our services.

We take your privacy seriously. Your name, contact details, payment information, access codes, and personal details about your home and household are kept confidential and protected as required by Colorado law. We do not sell your personal information. Our Privacy Policy at sparklesnshinecleaning.com explains what we collect and how we use and protect it.

All cleaners are employees or authorized representatives of Sparkles-N-Shine Cleaning LLC. Our team members are free to work for anyone they choose. Our business, however, depends on the team we recruit, background-check, train, and insure. If you hire, directly or through another person or company, anyone who cleaned your property as our team member within 12 months after their last visit to your property, you agree to pay us a placement fee of $1,500. We both agree this fee is liquidated damages and not a penalty: our loss of the client relationship and the cost of recruiting and training a replacement are hard to measure in advance, and $1,500 is a reasonable estimate of them.

We may refuse or end service at any time if our team is threatened, harassed, treated inappropriately, or placed in an unsafe situation, or after repeated late cancellations or lockouts. If we end a visit for these reasons, the amount paid for that visit is not refunded.

We are not liable for delays or missed services caused by events beyond our reasonable control, including severe weather, natural disasters, power or utility outages, illness, pandemics, government orders, and road closures. When that happens, we will reschedule at the earliest available date or refund amounts paid for services not performed.

By signing below, or by accepting this Agreement online, you confirm that you have read, understood, and agree to these Terms and Conditions.

Online bookings: this Agreement is accepted electronically at checkout, and that acceptance takes the place of a handwritten signature.